Terms & Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Legal Notice

All notices from Farmplast LLC to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Farmplast LLC shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
Farmplast, LLC.5 Washington Ave, Fairfield, NJ 07004
Delivery shall be deemed to have been made by You to Farmplast five (5) days after the date sent.
Copyright All content appearing on this Web site is the property of:
Farmplast, LLC. 5 Washington Ave, Fairfield, NJ 07004 Copyright © 2012 Farmplast LLC.
All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ©2012 Farmplast LLC. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Farmplast LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Farmplast LLC or any third party, except as expressly granted herein.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Farmplast LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Farmplast LLC believes that customer conduct violates applicable law or is harmful to the interests of Farmplast LLC and its subsidiaries.

Privacy Policy

Security & Privacy

Secure Shopping Site

We take the security of your online transactions seriously. Your credit card information is protected by state-of-the-art encryption software. The encryption process makes your online ordering safe; it is the standard for processing a secure credit card order over the Internet.

Privacy Policy

At Milkcratesdirect.com, we are fully aware of the concerns about personal privacy on the Internet. We have created this privacy statement in order to demonstrate our firm commitment to privacy. What follows is the Farmplast LLC corporate philosophy information gathering and dissemination practices for this Web site: Milkcratesdirect.com employs data-acquisition practices that provide our clients with value and that foster the level of trust among consumers that is necessary to grow long-term value relationships. It is completely your decision how much personally identifiable information you choose to disclose to Milkcratesdirect.com. The only way we know something about you personally is if you provide that information in one of the surveys, registrations or other marketing activities we hold from time to time. If, however, you choose to interact with Milkcratesdirect.com, you have our guarantee of privacy: We do not sell or rent information about our customers at any cost. Milkcratesdirect.com uses personally identifying data, provided by you, our customers, only in connection with our use of the Milkcratesdirect.com site and for Milkcratesdirect.com promotion, planning and inventory purposes and will not disseminate it to parties outside of Milkcratesdirect.com. All information provided to Milkcratesdirect.com remains confidential. Milkcratesdirect.com will never willfully disclose personally identifiable information about you to any third party without receiving your permission.

Information Automatically Logged

We use your IP address and browser type to help diagnose problems with our server and to administer our Web site. Your IP address is also used to gather broad demographic information.

Cookies

Our Site uses cookies to make sure you don't see the same ad repeatedly. We also use cookies to deliver content specific to your interests, and to analyze what customers like and don't like about our offerings so we can provide better service.

Personal Information

It is completely your decision how much personally identifiable information you choose to disclose to Milkcratesdirect.com. Unless you specifically tell us, Milkcratesdirect.com will never know who you are, even though we have assigned your computer a cookie. If, however, you choose to interact with Milkcratesdirect.com, you have our guarantee of privacy: Milkcratesdirect.com will never willfully disclose personally identifiable information about you to any third party without receiving your permission.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can call or email us.
Opting out from Milkcratesdirect.com Communications
From time to time, you may receive telephone calls, periodic mailings or e-mails from Milkcratesdirect.com Team members with information on products or services, discounts, special promotions, upcoming events or other Milkcratesdirect.com offers or marketing partner offers. You may opt out of receiving e-mail communications by clicking the "Unsubscribe" link at the bottom of the e-mail received. It may take us up to 10 days to complete this process, as permitted by law. You may opt out of receiving mailings or telephone calls by calling 973-287-6070 and requesting to be removed.

Site Links

The Milkcratesdirect.com Site may contain links to other sites, including content from other sites that is occasionally framed within the Milkcratesdirect.com site. Please note that the privacy policies at these other sites may be different from this one. You should review the privacy policy of any site linked to or framed within the Milkcratesdirect.com Site prior to providing any information on or to that site.

Contact Milkcratesdirect.com

If you have questions or concerns about this Privacy Policy, please send an e-mail via our Customer Support Form or call 973-287-6070 or write to us at Farmplast, LLC.5 Washington Ave, Fairfield, NJ 07004.

Shipping & Delivery

Shipping Transit Times

The total shipping time for your order depends on the selected shipping method and the product availability. We offer several different shipping methods which are presented to you at checkout. The shipping options that are presented depend on the following:

Orders placed after 4:30pm EST, will ship next business day on in-stock items. Our normal business days are Monday through Friday, excluding Federal holidays within the United States.
Calculating your estimated shipping date is based on several factors, including the destination address and the time it takes to obtain the items that you ordered. The "Usually Ships Within" time is listed on each product detail page to help you gauge how quickly we can ship your order out to you. To calculate your estimated delivery date, take the "Usually Ships Within" date from the product page and add the time it takes a package to travel from our facilities to your destination address, based on the map above. Please note that orders for multiple items, drop ship items, or special order items may take longer to acquire before we're able to ship them to you.

Tracking Shipment

You can check the status of an order once you have received an e-mail from Milkcratesdirect.com with a tracking code. Simply click on the link included in the e-mail and you will be directed to the shipper's website where you can track the progress of your package. You can also contact our customer service team at 973-287-6070 with any questions or concerns you may have.

International Orders

Canadian Shipping
Milkcratesdirect.com fulfills online Canadian orders through USPS. Simply add items to your order and click on "Check Out" to complete your order. You will see your total shipping price including all duties, taxes, and shipping and handling charges in U.S. dollars before you place your order. Orders need to be paid in U.S. dollars. If you have any questions about Canadian orders, please call Customer Service at 973-287-6070. Canadian deliveries usually ship within 2-4 business day from date order is placed. At this time there are no expedited shipping options available for orders shipping to Canada.
Milkcratesdirect.com does not accept Canadian returns but will make every effort to assist you in resolving quality issues with the manufacturer.

PO Box & APO/FPO

Shipping Please note that certain items are not available to ship to P.O. Boxes or APO/FPO address. Should this situation arise, you will be notified via phone or email and an additional shipping address will be necessary for order processing.

Shipping Policies & Procedures

Oversized Item Restrictions Oversized items cannot be shipped to Alaska, Hawaii, Puerto Rico, U.S. Territories, APO/FPO Addresses or P.O. Boxes.

Refusal of Delivery

If an order is refused, the customer will be responsible for the shipping costs back to Milkcratesdirect.com and any other costs that occur during the delivery process.

Shipping Delays

Milkcratesdirect.com is committed to fulfilling orders within the timeframe specified on our product pages. However, from time to time, there may be manufacturer delays beyond our control. If you do not receive your order tracker number within the time frame specified, don't panic... Everything is probably fine and you will receive your order shortly. Since some items ship directly from our suppliers, delays in sending your tracking confirmation may occur, even though the order has shipped. In very rare cases, an item may go out of stock after your order has been placed. If this should happen, we will contact you via e-mail to notify you of the situation. Product substitutes will be offered, whenever possible. If we are unable to fulfill the order, you will be promptly refunded. Regardless of the delay, please be assured that we are working diligently to complete your shipment.

Incorrect Shipping Information

If a package is returned to Milkcratesdirect.com due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Milkcratesdirect.com is not responsible for packages delivered incorrectly due to incorrect shipping information. If a free shipping coupon was applied, it will not be valid due to the error on the customer's part, and the customer will be charged for all shipping costs.

Free Shipping Coupons

Free or discounted shipping coupon codes are only valid in the 48 contiguous U.S. states. Coupons are not valid for orders shipping to Hawaii, Alaska, Puerto Rico, U.S. Territories, Canada or APO/FPO Orders and do not apply to any applicable oversize fees.

Defective Merchandise

Milkcratesdirect.com is committed to providing top quality merchandise and will work closely with our manufacturers to ensure product integrity. However, should you receive an item that is defective, please contact us as soon as possible for all product warranties, defects and repair issues.

Lost or Damaged Merchandise

Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 7 business days of receipt of merchandise. Milkcratesdirect.com must report all damages immediately to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as-delivered condition. Claims issued on damaged or lost orders can take the carrier 7-10 days to process. Once a claim has been initiated and processed, a replacement will be sent. We are unable to accept cancellations on merchandise after it arrives damaged or is lost but we will make every effort to correct this situation. Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete. Although we are unable expedite replacements, please be assured that Milkcratesdirect.com will work diligently with the carrier to resolve these matters in the most efficient way possible.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Farmplast LLC makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Farmplast LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Farmplast LLC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

-- OR Depending on State --

The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Farmplast LLC.
The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Farmplast LLC is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Farmplast LLC.
The inclusion of material on this server does not imply any endorsement by Farmplast LLC, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Farmplast LLC tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy

Returns

Milkcratesdirect.com sincerely thanks you for placing an order with us! We are committed to nothing short of excellence regarding the support we provide before, during and after your sale.
7 Day Satisfaction Guarantee! If you are not completely satisfied with your purchase, you may return any merchandise in "new and unused" condition within 7 days of receipt for a refund, excluding shipping fees. Return shipping cost may be significantly more than our rate and is the responsibility of the returnee. Please check with your carrier of choice for actual shipping rates prior to contacting Milkcratesdirect.com for a return authorization.
"New and unused" means saleable condition, not used, worn, dirty and not washed. For hygienic reasons, we are unable to accept returns with any indications that it has been used, installed or applied. This includes, but is not limited to, items requiring assembly that have been assembled and unsealed.

Promotions

We occasionally offer promotional packages and free gifts with purchase. If you would like to return an item for which you received a free gift, you must also return the free gift in order to receive a refund. If you intend to keep the free gift, it must be purchased at current retail price and the amount will be deducted from the total refund credit. Items sold as part of a promotional package may not be returned separately for a refund. For example, if you purchase two items sold together as a bundle, you are required to return both items together. If an item sold as part of a promotional package arrives damaged or defective, it may be exchanged for replacement.

Return Conditions

All returns must be received within 7 days of issuance of your authorization. Items must be in sellable condition, free from any damage, and returned in its original packaging. Tagged items must remain attached and inserts that accompany the item need to remain with the product for return acceptance. All documentation, parts and accessories need to be included with the returned merchandise to receive a full refund. Products received without an authorization will be refused. All items shipped outside of the United States are non-returnable.

Your Refund

Credit Card refunds are issued for unopened merchandise returns that meet Milkcratesdirect.com return requirements. Merchandise that has been opened, but in new and unused condition will be accepted for store credit only. Merchandise credit certificates expire 90 days after its issue date. Credit card refunds can not be issued for non-resaleable returns. An e-mail notification will be sent once your package has been received, inspected and processed by our returns department.
Please allow up to 7-10 business days for inspection, processing and credit confirmation.

Product Color Discrepancies

A product color discrepancy does not constitute a defective product. Milkcratesdirect.com can not be held responsible for color discrepancies but will make every effort to display product color variations and descriptions. If you are unsatisfied with the color of the product you received, please visit our returns policy for returns and exchange instructions.

Defective Products

Milkcratesdirect.com is committed to providing the best quality merchandise and sells only top quality products from reputable manufacturers who stand behind the quality of their products. Most products are covered by manufacturer's warranties. Warranty information when available, is included inside the product packaging or on the product box. We will work diligently with the manufacturer to take care of your service need by arranging part replacements. Milkcratesdirect.com reserves the right to replace the defective parts and requests for replacement parts will be processed as quickly as possible. Please note that we are unable to express ship replacement pieces. If a replacement part can not be obtained, a new item will be shipped. Regretfully, we are unable to accept cancellations after merchandise arrives.

Product Warranties

Milkcratesdirect.com is committed to providing the best quality merchandise and sells only top quality products from reputable manufacturers who stand behind the quality of their products. Most products are covered by manufacturer's warranties. Warranty information when available, is included inside the product packaging or on the product box. After 30 days of receipt, Milkcratesdirect.com will refer all issues regarding defective merchandise to the manufacturer for warranty processing, if applicable. Store Hours Our business hours are Mon-Fri: 8am to 6pm Sat: 9am to 4pm >Lost or Damaged Merchandise
Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 7 business days of receipt of merchandise. Milkcratesdirect.com must report all damages immediately to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as-delivered condition. Claims issued on damaged or lost orders can take the carrier 7-10 days to process. Once a claim has been initiated and processed, a replacement will be sent. We are unable to accept cancellations on merchandise after it arrives damaged or is lost but we will make every effort to correct this situation. Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete. Although we are unable expedite replacements, please be assured that Milkcratesdirect.com will work diligently with the carrier to resolve these matters in the most efficient way possible.

ALL RIGHT RESERVED. FARMPLAST LLC.